![]() Do not upset them with amusing answers, especially when they make mistakes. Humorous expressions may not be understood in all cultures and do not translate well. Take care with humor. Remember that we are talking to business users who need to get a job done.Use brief, precise, clear, and simple language.Use active voice and address the user directly.They help to make a conversation more fluid and natural. Conversational style can also include acknowledging phrases, such as OK, Thanks, Got it. Conversational style is easier for most users to understand and conveys messages better. This makes it easier for the users to relate to SAP CoPilot. Use conversational language (write as you would speak). ![]() The voice of our digital assistant, SAP CoPilot, is key to making explanations and recommendations helpful and easy to consume.įollow the guidelines below whenever you write texts for SAP CoPilot. Trigger the completion of a workflow or process.Īs we develop more and more applications with built-in intelligence, the language we use to support and guide users takes on even greater significance. Send a request to another person, especially in employee apps (for example, a vacation request). Submit to a workflow (for example, for manager approval). While “Next” works as a standalone label in English, this is not the case for many other languages. Standard action for saving changes to existing objects when no workflow is being triggered.Ĭontinue to the next screen or object (for example, in a workflow with sequence of activities). Create is used in both cases.Ĭonfirm settings that may or may not have been changed (for example, filter settings for a table). Save a new object to the database. It doesn’t matter how the object was created (from scratch, or by adapting a copy of an existing object).
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