SOC as a Service (SOCaaS) Solutions via SentinelOne and Perch.Disaster Recovery as a Service (DRaaS) via Datto and Infrascale.Backup as a Service (BaaS) via Infrascale Cloud Backup and Veeam.Project work is still billed separately at a reduced hourly rate. Similar to the Skipjack Standard package above, except instead of pre-paying for banked time monthly, you receive unlimited support for end user service requests and incidents as well as maintenance with the cost being based on how many end users are in your organization. ![]() The hours within this agreement covers end user service requests and incidents as well as maintenance. The amount of hours pre-paid each month are dependent on your needs and all à la carte additions listed below can be added as desired. Excess hours in a month can be banked for up to 3 months-worth of time.
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